Cancellation & Refund Policy

Last updated: April 2026

1. How Refunds Work

When you cancel a booking, your refund is calculated as a percentage of the total amount paid (visit fee + dish amount), based on how far in advance you cancel before your scheduled slot. The earlier you cancel, the higher your refund. CookOnCall absorbs the chef compensation cost from the platform's share — you never pay it on top.

2. Cancellation Refund Tiers

  • 24+ hours before slot: 100% refund. No charge to you, no compensation to chef.
  • 8–24 hours before slot: 75% refund. CookOnCall pays the chef ₹25 from the platform's share for the blocked slot.
  • 4–8 hours before slot: 50% refund. CookOnCall pays the chef ₹50.
  • 2–4 hours before slot: 25% refund. CookOnCall pays the chef ₹75.
  • Less than 2 hours / no-show: 0% refund. CookOnCall pays the chef ₹100.
  • Cancelled by the chef (any time): 100% refund of the full amount within 3–5 business days. We will also help you book another top-rated chef for the same slot.

3. Ingredient Cost

Ingredients are arranged by the customer. At booking time you can choose whether you will provide the ingredients yourself or request the chef to bring them at additional cost. If the chef brings ingredients on your behalf and the booking is cancelled afterwards, the ingredient cost is non-refundable.

4. Refund Process

All refunds are processed back to your original payment method (UPI, card, or netbanking) via Razorpay. Refunds typically reach your account within 3–5 business days. We will email you the moment the refund is initiated. You can track refund status from the Orders section of your dashboard.

5. No-Show Policy

If the chef does not arrive within 30 minutes of the booked time and does not respond to calls, you can mark the booking as a no-show from your dashboard. A no-show booking gets a 100% refund (visit fee + dish amount), processed within 3–5 business days after our team verifies the no-show.

6. Quality Issues

If you are unhappy with the food or service, please raise the complaint within 24 hours of the booking via WhatsApp or email. Our team will review the case and may offer a partial refund, a credit for a future booking, or other resolution at its discretion.

7. Contact for Refunds

For any refund queries, reach us at:

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